Services

Remote Support

Connecte Expertise.
Faster Resolution.

LinkMate enables IMA Labeling specialists to remotely diagnose, analyze and support labeling solutions, helping customers reduce downtime and accelerate troubleshooting activities.

  1. Real-Time Diagnostics

    System
    Monitoring

    Monitor machine status, inputs, outputs and operating conditions to quickly identify issues and support troubleshooting activities.

  2. Remote Troubleshooting

    Faster
    Problem Resolution

    Generate diagnostic reports, analyze machine events and share technical information with IMA Labeling specialists to accelerate issue resolution.

  3. Configuration Management

    Backup
    & Restore

    Save, restore and analyze machine configurations to simplify maintenance activities and maintain solution consistency.

  4. Linkmate

    Remote
    Diagnostic Tool

    LinkMate is the IMA Labeling software tool designed to support diagnostics, configuration management, troubleshooting and technical assistance activities.

    Through USB, Ethernet and configuration files, authorized personnel can remotely analyze and support labeling solutions more efficiently.

Need more information about this technology and IMA’s solutions for your industry? Fill in the form to be contacted by an IMA Labeling sales engineer.

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