Services

Global Service &
Customer Service

Your Partner in Productivity:
Complete Lifecycle Support

Our commitment doesn’t end with installation; it begins there.
Designed to maximize the lifespan and efficiency of your equipment, our comprehensive service ecosystem covers every operational need. From real-time remote assistance with Label Care to specialized technical training through the Labeling Academy and genuine Spare Parts management, we provide a proactive support structure. We ensure your production lines maintain peak performance, minimizing downtime and protecting your investment over time.

Label
Care

Get instant access to expert remote assistance. Our dedicated consulting service ensures real-time problem solving to minimize production downtime.

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Spare
Parts

Ensure reliability with genuine spare parts.
We manage availability for every installed solution, ensuring perfect compatibility, fast delivery, and long-term performance.

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Remote
Support

Structured remote assistance through a dedicated customer service team. Submit requests, track activities, and receive expert support to keep your labeling systems running efficiently.

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Technical
Documentation

Access technical manuals, guidelines, and reference materials through a dedicated documentation area.
Always available to support installation, operation, and maintenance activities.

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Labeling
Academy

Empower your team with tailored training programs.
Available on-site or digitally, our courses support full mastery of machine operation, best practices, and labeling know-how.

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Technical Installation and Assistance

Professional field service activities delivered directly at the customer’s facility to support installation, commissioning, troubleshooting and machine performance optimization.

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Warranty Extension

Extended coverage solutions designed to protect your investment, reduce unexpected costs and ensure long-term operational reliability.​

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Need more information about this technology and IMA’s solutions for your industry? Fill in the form to be contacted by an IMA Labeling sales engineer.